Call Me Maybe: How to Avoid Getting Ghosted by Customers
The term ghosting is most associated with millennial dating troubles, but it’s not hard to make an association with a date not calling you back and ...
How To Turn Customer Complaints Into Customer Service?
As a business owner, there are numerous issues beyond your control that may affect the company. You cannot control the number of competitors entering ...
Embarrassed By Your Customer Service Skills? Here’s What to Do
Do you feel awkward in conversations with customers, pressured by your manager to improve your metrics, wondering where you can go to improve your cus...
How to Develop a Custom CRM System for Small Businesses
Customer relations management systems or CRM are vital for any modern entrepreneur. It is impossible to envisage a business without a CRM system put i...
The Rise of Social Media Customer Service
The days of listening to greensleeves on hold for hours while waiting for a customer service operator is over, as new research suggests that more and ...