Embarrassed By Your Customer Service Skills? Here’s What to Do
Do you feel awkward in conversations with customers, pressured by your manager to improve your metrics, wondering where you can go to improve your cus...
How to Develop a Custom CRM System for Small Businesses
Customer relations management systems or CRM are vital for any modern entrepreneur. It is impossible to envisage a business without a CRM system put i...
The Rise of Social Media Customer Service
The days of listening to greensleeves on hold for hours while waiting for a customer service operator is over, as new research suggests that more and ...